Collator

Help

How can we help?

We're a small team and read every message ourselves. Here's how to reach us, and answers to the questions we hear most.

Email us

For anything else, including account or purchase issues. We aim to reply within 24 hours.

anitrai011@gmail.com

Suggest a feature

Tell us what's missing, vote on ideas, or see what's coming next.

collator.userjot.com

Frequently asked questions

How do I add something to my vault?

Tap the add button and choose a category, document, asset, person or custody note. Fill in what you know now; you can always come back and add more later.

Where is my data stored?

On your device, and only your device. Collator doesn't have a server, so there's nothing for us to see, lose or hand over. Read more on our privacy page.

What happens if I lose my phone?

If you have iCloud or Google account backup turned on, restoring your new phone from that backup brings your vault back too. This is why we recommend keeping device backups on, since we can't recover anything ourselves.

Can I get my data out of Collator?

Yes. Use the export option in the app to take a copy of your records whenever you want. Export and import are free, always, even after the trial ends.

Is there a subscription?

No. Collator starts with a free trial. After that, viewing, editing, importing and exporting your existing records stay free forever, adding new records needs a single one-time purchase. No recurring charges, ever.

How do I restore my purchase on a new device?

Open Settings inside the app and choose Restore Purchases, while signed in with the same Apple ID or Google account you originally purchased with.

How do I delete my information?

Delete individual records from within the app at any time, or uninstall Collator to remove everything stored locally. Whether a copy remains in your personal device backup is controlled by your iCloud or Google account settings.

Didn't find what you're looking for? Email us at anitrai011@gmail.com and we'll help directly.