Help
We're a small team and read every message ourselves. Here's how to reach us, and answers to the questions we hear most.
For anything else, including account or purchase issues. We aim to reply within 24 hours.
anitrai011@gmail.comTell us what's missing, vote on ideas, or see what's coming next.
collator.userjot.comTap the add button and choose a category, document, asset, person or custody note. Fill in what you know now; you can always come back and add more later.
On your device, and only your device. Collator doesn't have a server, so there's nothing for us to see, lose or hand over. Read more on our privacy page.
If you have iCloud or Google account backup turned on, restoring your new phone from that backup brings your vault back too. This is why we recommend keeping device backups on, since we can't recover anything ourselves.
Yes. Use the export option in the app to take a copy of your records whenever you want. Export and import are free, always, even after the trial ends.
No. Collator starts with a free trial. After that, viewing, editing, importing and exporting your existing records stay free forever, adding new records needs a single one-time purchase. No recurring charges, ever.
Open Settings inside the app and choose Restore Purchases, while signed in with the same Apple ID or Google account you originally purchased with.
Delete individual records from within the app at any time, or uninstall Collator to remove everything stored locally. Whether a copy remains in your personal device backup is controlled by your iCloud or Google account settings.
Didn't find what you're looking for? Email us at anitrai011@gmail.com and we'll help directly.